FAQs
We have tried to cover most common queries couples have in regards to ordering from us. If you need any further information then please contact us and one of our consultant will be more than happy to assist you.
About Us
All our rings are proudly manufactured here in Auckland by expert master jewellers & center stone setters with more than 20 years of experience.
Yes, all purchases come with an extended 5 years manufacturing warranty & lifetime cleaning service. For more information on warranty, please check our policy here.
Absolutely! We offer FREE Global FedEx priority shipping on all our orders.
Working with us
At Nolan and Vada, all rings are custom designed and set with a handpicked sapphire of your choice. You can view our custom process here.
Absolutely, most of Nolan and Vada’s customers already have a set budget in mind and our custom process enables you to handcraft a ring within set budget.
Once the design is approved and center stone is selected, it takes us approx. 4~5 weeks to manufacture the ring.
Absolutely! Many times, couples request us to design a ring on the basis of personality or passion of their loved ones and we can help in bringing the vision to life.
For example, we have incorporated ocean, nature, symbols & colours in a design in order to create a one-of-a-kind engagement ring!
Sapphires can vary in prices hugely. For example, a slight change in color of blue sapphire can result in an increase or drop in price.
Prices stated in Nolan and Vada’s collection are approximates and not final prices. To get an accurate quotation please mail one of our consultants on design@nolanandvada.com
While we specialize in creating stunning one-of-a-kind engagement rings with unique sapphires, we would love to handcraft a unique diamond engagement ring too.
Absolutely! All our loose sapphires are beautifully presented in an ethically sourced wooden box. To purchase a loose sapphire, please mail one of our consultants on design@nolanandvada.com
Yes. As a standard option, we offer Platinum, 18k White Gold, 18K Yellow Gold and 14 Rose Gold options.
As a part of custom process, Nolan and Vada also offers 14K White Gold, 14K Yellow Gold or Palladium metal options.
Engraving is complimentary and yes, we can add engraving to most designs.
Yes, all purchases come with a complimentary insurance appraisal from an accredited third-party Auckland based jewellery valuer.
Absolutely, we would love to help you keep the whole process under wraps by making special arrangements. Please let us know what we can do to help you maintain your surprise.
Our Sapphires
All the sapphires we offer are 100% natural (No synthetic or lab-created), well saturated in colour, excellent cut and 100% eye clean without any inclusions from the naked eyes.
In simple terms, they all are of AAA quality and handpicked on basis of their gorgeous colour, brilliance & lustre.
We only handpick and sell sapphires we would want to purchase for ourselves. When purchasing a sapphire from us, you can be assured that our sapphires are either untreated or treated only by trade-accepted practice of heating.
We always encourage everyone to ask for enhancements while purchasing a sapphire. Not disclosing enhancements is not only an unethical practice but also against the rules of Federal Trade Commission (FTC).
Nolan and Vada do not sell sapphires treated in non-standard ways like:
- Glass Filling
- Lasering
- Bulk Diffusing
- Coatings
Unlike diamonds, tracing a sapphire's origin is not always possible. However, we work with reputable suppliers who share the same values and standards as set by the World Jewellery Confederation (CIBJO) and do our best to ensure that every sapphire we sell is mined ethically.
In regards to diamonds, we have a zero-tolerance policy towards conflict diamonds. Our diamonds are proudly sourced from global manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced.
Depending on the location of suppliers and mines, we source sapphires globally. For example, majority of Nolan and Vada’s sapphires are sourced from the mines in Sri Lanka, Madagascar & Australia.
Payments
Once you have finalised and approved the centre stone and ring design, you will receive the login details of Nolan and Vada’s portal which will provide you access your own private dashboard. Through our portal you will have an option to view your quotations and pay for the order securely.
At the moment, we accept the following payment methods during checkout through our portal:
VISA, Mastercard and American Express Credit Cards
Bank transfer
PayPal
Yes, depending on the country you are placing the order from, we have flexible interest free payment options available. We also offer flexible payment arrangements where you are able to pay for the ring across 3-5 interest free instalments. Please let us know if you are keen to use this service while discussing your order requirements with us.
For more information on financing please contact one of our consultants on design@nolanandvada.com
Shipping, Taxes, Resizes and Returns
All international orders are delivered through FedEx Priority shipping and all domestic orders are delivered securely through CourierPost by New Zealand Post.
Yes, all the international and domestic deliveries are fully insured.
We provide an option to collect relevant GST/ VAT on your behalf during checkout for all order shipments to the USA, Canada, UK, Australia and New Zealand hence if you are ordering from any of these countries and agree for us to collect and pay GST/VAT on your behalf then you will not be charged any additional taxes or duties on arrival of parcel.
For shipments outside of the USA, Canada, UK, Australia and New Zealand there may be taxes and duties upon arrival. We highly recommend you to check about relevant taxes and duties with local authorities before placing an order with us.
For more information on duties and taxes please check our detailed guide here.
If you are travelling overseas from New Zealand and are flying out of Auckland then you can also avail the option of buying the ring tax free. For more information on collecting your purchase duty free please contact one of our consultant by mailing us on design@nolanandvada.com
We are proud to offer one complimentary ring resizing to our customers in the US, Canada, UK, Australia and New Zealand, including free shipping both ways within 30 days of purchase.
For more information on our resizing policy please click here.
We offer free 30 day returns with free return shipping to our customers in the USA, Canada, UK, Australia and New Zealand.
For more information on our returns policy please click here.
