FAQs
We have tried to cover most common queries couples have in regards to ordering from us. If you need any further information then please contact us and one of our consultant will be more than happy to assist you.
About Us
Just like every relationship is unique, we believe every engagement ring should be unique and have a story to share.
Born with a vision to add uniqueness, color and a personable story to every engagement ring, Nolan and Vada primarily focuses on sapphires as centre stones and offers custom options to design a ring from scratch.
Unlike other jewellers, we do not focus on diamond as a centre stone but specialise in bespoke coloured gemstone engagement rings.
You can associate us with a non-conventional jeweller who’s focus is to create completely custom engagement rings inspired by the ideas closest to you.
Our complementary bespoke service enables you to get involved in the designing process of the ring without having any commitment to pay unless you are completely satisfied with the design.
We are located at the heart of Auckland, New Zealand.
We do not have a physical showroom but in-case you are planning to visit Auckland then we would love to welcome you for a face-to-face consultation at our Auckland office situated at 399 New North Road, Kingsland, Auckland, New Zealand.
Absolutely! We offer FREE Global FedEx priority shipping on all our orders.
Most of our customers in the US, Canada, UK and Australia and New Zealand receive their shipment in 1~5 working days.
All our rings are proudly manufactured in Auckland, New Zealand by expert master jewelers & center stone setters with more than 20 years of experience.
For your peace of mind, all purchases come with a 365 days warranty. For more information about warranty please check our policy by clicking here.
Ordering with us
At Nolan and Vada, all rings are custom designed and set with a handpicked sapphire of your choice. You can view our custom process here.
Absolutely, most of Nolan and Vada’s customers have a set budget in mind and our custom process enables you to handcraft a ring within set budget.
Once the design is approved and finalized, we take approx. 2~3 weeks to manufacture the ring. Our FREE Global FedEx Priority shipping takes around 1~5 days to deliver the shipment globally.
Absolutely! Many times, our customers request us to conceptualise a ring on the basis of personality or passion of their loved ones and we help in bringing the unique piece to life.
For example, in case your partner loves trekking, we can help you design a ring which reflects the same.
Due to rarity & availability of sapphires and fluctuations in metal pricing, all quotes are valid for 7 days from the time of quotation.
Sapphires can vary in prices hugely. For example, a slight change in color of blue sapphire can result in an increase or drop in price.
Prices stated in Nolan and Vada’s collection are approximates and not final prices. To get an accurate quotation please mail one of our consultants on design@nolanandvada.com
While we specialize in creating stunning engagement rings with unique Sapphires, we would love to handcraft a unique diamond engagement ring too.
We believe that every sapphire is unique and computer rendered images do not do justice to the beauty of the actual gemstone. As a part of custom process, we always send you actual images of the sapphire for your selection and approval.
Absolutely! All our loose sapphires are beautifully presented in an ethically sourced wooden box. To purchase a loose sapphire, please mail one of our consultants on design@nolanandvada.com
Yes. As a standard option, we are proud to offer Platinum, 18k White Gold, 18K Yellow Gold and 14 Rose Gold on all orders.
As a part of custom process, Nolan and Vada also offer options of choosing 14K White Gold, 14K Yellow Gold or Palladium.
In most of the designs, yes, an engraving can be added for a fee of US$30.
Yes, all purchases regardless of their purchase price comes with an insurance appraisal from an accredited jewelry valuer.
Absolutely, we would love to help you keep the whole process under wraps by making special arrangements. Please let us know what we can do to help you maintain your surprise.
Our Sapphires
All the sapphires we offer are 100% natural (No synthetic or lab-created), well cut and almost eye clean without any visible inclusions.
In simple terms, they all are of AAA quality and handpicked on basis of their beauty.
We only handpick and sell sapphires we would want to purchase for ourselves. When purchasing a sapphire from us, you can be assured that our sapphires are either untreated or treated only by trade-accepted practice of heating.
We always encourage everyone to ask for enhancements while purchasing a sapphire. Not disclosing enhancements is not only an unethical practice but also against the rules of Federal Trade Commission (FTC).
Nolan and Vada do not sell sapphires treated in non-standard ways like:
- Glass Filling
- Lasering
- Bulk Diffusing
- Coatings
Unlike diamonds, tracing a sapphire's origin is not always possible. However, we work with reputable suppliers who share the same values and standards as set by the World Jewellery Confederation (CIBJO) and do our best to ensure that every sapphire we sell is mined ethically.
In regards to diamonds, we have a zero-tolerance policy towards conflict diamonds. Our diamonds are proudly sourced from global manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced.
Depending on the location of suppliers and mines, we source sapphires globally. For example, majority of Nolan and Vada’s sapphires are sourced from the mines in Sri Lanka, Madagascar & Australia.
Payments
Once you have finalised and approved the centre stone and ring design, you will receive the login details of Nolan and Vada’s portal which will provide you access your own private dashboard. Through our portal you will have an option to view your quotations and pay for the order securely.
At the moment, we accept the following payment methods during checkout through our portal:
VISA, Mastercard and American Express Credit Cards
Bank transfer
PayPal
Yes, depending on the country you are placing the order from, we have flexible interest free payment options available. We also offer flexible payment arrangements where you are able to pay for the ring across 3-5 interest free instalments. Please let us know if you are keen to use this service while discussing your order requirements with us.
For more information on financing please contact one of our consultants on design@nolanandvada.com
Shipping, Taxes, Resizes and Returns
All international orders are delivered through FedEx Priority shipping and all domestic orders are delivered securely through CourierPost by New Zealand Post.
Yes, all the international and domestic deliveries are fully insured.
Yes, there is no mention of jewelry or Nolan and Vada’s branding on the packaging.
In order to make sure your Nolan and Vada order remains a surprise, we can also ship your order to your office, a specific FedEx location to be held for pick up, or wherever you indicate.
For security reasons, we do not ship to PO Boxes at the moment.
Local deliveries within New Zealand take 1 working day and international deliveries through FedEx Priority shipping take 1~5 working days depending on the country of shipment.
We provide an option to collect relevant GST/ VAT on your behalf during checkout for all order shipments to the USA, Canada, UK, Australia and New Zealand hence if you are ordering from any of these countries and agree for us to collect and pay GST/VAT on your behalf then you will not be charged any additional taxes or duties on arrival of parcel.
For shipments outside of the USA, Canada, UK, Australia and New Zealand there may be taxes and duties upon arrival. We highly recommend you to check about relevant taxes and duties with local authorities before placing an order with us.
For more information on duties and taxes please check our detailed guide here.
If you are travelling overseas from New Zealand and are flying out of Auckland then you can also avail the option of buying the ring tax free. For more information on collecting your purchase duty free please contact one of our consultant by mailing us on design@nolanandvada.com
We are proud to offer one complimentary ring resizing to our customers in the US, Canada, UK, Australia and New Zealand, including free shipping both ways within 30 days of purchase.
For more information on our resizing policy please click here.
We offer free 30 day returns with free return shipping to our customers in the USA, Canada, UK, Australia and New Zealand.
For more information on our returns policy please click here.
