FAQs
We have tried to cover most common queries couples have in regards to ordering from us. If you need any further information then please contact us and one of our consultant will be more than happy to assist you.
Working with us
At Nolan and Vada, you can either begin by selecting one of our existing designs or simply sharing your own ideas and starting from scratch.
Our past couples love our process for its flexibility & ease of designing a truly one-of-a kind engagement ring, you can view our process here.
Absolutely, most of Nolan and Vada’s customers already have a set budget in mind and our custom process enables you to handcraft a ring within set budget.
Once the design is approved and center stone is selected, it takes us approx. 4~5 weeks to manufacture the ring.
Keeping the centre stone proportions & fit in mind, all our rings are custom made by our expert master jewellers & center stone setters here in Auckland from gold sourced by local Auckland based refineries.
Absolutely! Many times, couples request us to design a ring on the basis of personality or passion of their loved ones and we can help in bringing the vision to life.
For example, we have incorporated ocean, nature, symbols & colours in a design in order to create a one-of-a-kind engagement ring!
Absolutely, in case you are not sure about the design or in a rush, we can simply set the stone in a complimentary temporary non-precious setting for the proposal.
We know finding the ring size can be a bit tricky, give us a call on 09 888 0707 or mail us on design@nolanandvada.com and our consultant will help you out with the ring size.
Alternatively, you can check out a few tips on finding her ring size.
Sapphires can vary in prices hugely. For example, a slight change in colour of blue sapphire can result in an increase or drop in price.
Prices stated on the site are approximates and not final prices. To get an accurate quotation please mail one of our consultants on design@nolanandvada.com
While we specialize in creating stunning one-of-a-kind engagement rings with unique sapphires, we would love to handcraft a unique diamond engagement ring too.
Absolutely! All our loose sapphires are beautifully presented in an ethically sourced wooden box. To purchase a loose sapphire, please mail one of our consultants on design@nolanandvada.com
Yes. As a standard option, we offer Platinum, 18k White Gold, 18K Yellow Gold and 14 Rose Gold options.
As a part of custom process, Nolan and Vada also offers 14K White Gold, 14K Yellow Gold or Palladium metal options.
Engraving is complimentary and yes, we can add engraving to most designs.
Yes, all purchases come with a complimentary insurance appraisal from an accredited third-party Auckland based jewellery valuer.
Absolutely, we stand behind our craftsmanship & proudly offer lifetime manufacturing warranty & lifetime cleaning & prong tightening service on all the rings we make.
Absolutely, we would love to help you keep the whole process under wraps by making special arrangements. Please let us know what we can do to help you maintain your surprise.
Our Sapphires
All the sapphires we offer are 100% natural (No synthetic or lab-created), well saturated in colour, excellent cut and 100% eye clean without any inclusions from the naked eyes.
In simple terms, they all are of AAA quality and handpicked on basis of their gorgeous colour, brilliance & lustre.
We only handpick and sell sapphires we would want to purchase for ourselves. When purchasing a sapphire from us, you can be assured that our sapphires are either untreated or treated only by trade-accepted practice of heating.
We always encourage everyone to ask for enhancements while purchasing a sapphire. Not disclosing enhancements is not only an unethical practice but also against the rules of Federal Trade Commission (FTC).
Nolan and Vada do not sell sapphires treated in non-standard ways like:
- Glass Filling
- Lasering
- Bulk Diffusing
- Coatings
Unlike diamonds, tracing a sapphire's origin is not always possible. However, we work with reputable suppliers who share the same values and standards as set by the World Jewellery Confederation (CIBJO) and do our best to ensure that every sapphire we sell is mined ethically.
In regards to diamonds, we have a zero-tolerance policy towards conflict diamonds. Our diamonds are proudly sourced from global manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced.
Depending on the colour of sapphires, we source sapphires globally. For example, majority of Nolan and Vada’s sapphires are sourced from Sri Lanka (Ceylon), Australia & the USA.
Shipping, Taxes, Resizes and Returns
Absolutely, we manufacture rings here in Auckland and ship rings all over New Zealand, Australia & the US. All the rings we ship are securely packaged & completely insured by us until the time they are signed at your door.
Absolutely! We ship worldwide and offer FREE Global FedEx priority shipping on all our orders.
If you are travelling overseas and are flying out of Auckland then you can save on GST and buy the ring tax free. For more information on buying duty free please get in touch with our consultant on 09 888 0707 or mail us on design@nolanandvada.com
We offer one complimentary ring resize with all the rings we make. In case you are based in Auckland, you can simply bring it back to us for a ring resize.
In case you are based out of Auckland, get in touch with our consultant and they will send out shipping labels/ instructions on shipping the ring back to us securely for a ring resize.
We offer 60 day returns on most purchases.
For more information on our returns policy please click here.
Payments
Once you have finalised and approved the centre stone and ring design, our consultant will send you an invitation to our portal where you can securely view the invoice & pay towards the order securely.
At the moment, we accept the following payment methods during checkout through our portal:
VISA, Mastercard and American Express Credit Cards
Bank transfer
PayPal
Absolutely, a lot of couples usually look for a sapphire first and proceed with the ring made once they are ready. Hence, we have recently introduced flexible payment options where you can simply reserve a sapphire for a NZ$500.00 deposit and pay the remaining balance in 6~12 interest-free installments.
For more information on financing please get in touch with our consultant on 09 888 0707 or mail us on design@nolanandvada.com
