60 Day Returns
At Nolan and Vada, our key values of trust, promise & transparency are ingrained in all the decisions we make and everything we do. We proudly stand behind every ring we handcraft and offer an extended 60 day return period.
In order to be eligible for a refund, the jewellery must be returned in unworn and original condition without any damage and with all accompanying documents and materials within 60 days from the time you have received the ring.
Any items showing signs of use, alterations, damage or have been resized will not be accepted for return.
All returns should accompany the original copy of the lab certificate with the returned items.
For more information on returning your purchase please get in touch with your consultant and they will help you out.
All the rings in our collection including majority of custom made rings are eligible for refunds however there may be non-refundable fee applicable for complex custom ring designed from scratch.
Our Returns Process
Once we have received your item back, our quality assurance expert will analyse and evaluate the same.
Once the authenticity is checked and verified, a refund will be processed in 2 working days and paid using the original method of payment.
The whole process of inspection to refund may take upto 10 working days from the receipt of your return.