365 Days Manufacturing Warranty
At Nolan and Vada, we are proud to stand behind our design and craftmanship of our rings and warrant that all items are free from any manufacturing defects.
In case you believe that your item has been damaged due to a manufacturing defect then you can mail our consultant on firstname.lastname@example.org and our consultant will guide you through the process of returning the item back to us.
After receiving your item, our quality assurance expert will analyse and evaluate your item and if we determine that the damage is due to a manufacturing defect, then we will repair, exchange or provide a refund depending on the damage and the availability of your item in stock.
Upon inspection of items, in case we determine that the damage caused is not due to a manufacturing defect then we will send you a quote for repair cost and advise accordingly.
Complimentary Cleaning Services
During 1st year of purchase you are eligible for complementary cleaning and polishing of the ring. All you need to pay is for shipping the ring to us and we will ship back free of charge.
Please note that any repair or service performed by a jeweler other than Nolan and Vada will make the warranty invalid. In regards to rings and their active use, please note that they can get affected by normal wear, activities, or trauma. Our manufacturing warranty excludes coverage for any wear and tear, loss of gemstones, product loss or theft. The manufacturing warranty also excludes damage or loss caused by a failure to obtain the repairs required to preserve the structural integrity of the ring.
Below is a list of most common examples of issues with rings which are not considered as manufacturing defects:
- Discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Wearing out, loosening or bending of prongs over time due everyday wear or damage resulting in gemstone to fall out.
- Loss of a gemstone caused by damage from everyday wear or from other damage.